Safe delivery everywhere in the world
We work with the most reliable couriers: TNT/FEDEX for Italy and international deliveries and the International Postal service for deliveries to Russia
. In the chart below, you can check delivery times and fee, according to your area.
If your purchase amount is over 350€ (VAT included), delivery costs will be free of charge. You will only need to use the discount code FREESHIP when checking out.
View shipment table
If you would like to return goods
If the item is not damaged and has not been used, you can contact us within 14 days after receiving the order for the return authorization, sending an e-mail to paoul@paoul.com. Write as subject of your e-mail “RETURN – ORDER N° [your order number][numero del tuo ordine]” and provide full details of the product (alternatively, you can copy the full description on the label attached to the front part of the box) and explain the reason of your return. After receiving the return authorization, you can return your item in the original packaging. We will book a free of charge picking up at the address you provided. There will be no charge for you: delivery costs and customs fees are at Paoul’s charge. The courier will send you an e-mail with the instructions; you will find in attachment the label to attach to your parcel, where there will be our address as receiver: Paoul Srl, Via Emilia Romagna 12, 35020 Villatora di Saonara (PD) – Italia. Print out the label and follow the instructions in the e-mail.
If the correct procedure was followed and the return is in line with what you declared, as soon as we receive the parcel, depending on your request either a refund will be issued according to the payment method used or the product will be replaced.
Nadia Tarolli Arco (verified owner)
La scarpa modello Cuccarini calza perfettamente il numero indicato. Poichè avevo ordinato mezzo n in più, mi sono poi messa in contatto telefonico con il negozio per il cambio ed ho trovato molta disponibilità e molta gentilezza.
Danielle DALPHIN-SOUSI BRON (verified owner)
Je suis très satisfaite de mes chaussures de danse Contra Scheck. J’ai été conseillée et informée très régulièrement par Gloria SCHELLIN qui a répondu à toutes mes questions (Délai de fabrication, départ de la livraison). Echange très convivial par e-mail.
Je commanderai à nouveau une paire de chaussures chez Paoul.com.