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FAQ

EDUCATION

I would like to discuss about an innovative product with Paoul. Who can I talk to?

Contact us; after making a preliminary evaluation of your project, the most suitable member of our team will contact you.

Can I have a work experience at Paoul?

Yes, we are happy to welcome students for work experience or school/work alternance. Our availability varies depending on the period and how busy our team is. Contact us and we will inform you about our availability.

I would like to invite a member of Paoul’s team to give a lecture to my students. Who can I talk to?

Feel free to contact us explaining the topic you would like to cover during the lecture. According to the topic, the most suitable member of our team will contact you.

I would like to write my dissertation about Paoul. What can I do?

Over the years, we have been involved in many dissertation projects and interviewed by students and PHD specialists from different universities. Contact us and we will schedule a visit or an online appointment to discuss about it: we are very happy to get back to you. We only ask the courtesy of providing a copy of your completed dissertation, so that we can approve it.

How can I collaborate with Paoul for research projects?

We are enthusiastic about collaborating for innovative research projects. Contact us and the most suitable person of our team for your research will get back to you as soon as possible.

DANCE STUDIOS

Can I apply as a dance teacher for Paoul events?

Yes, send us your artistic CV. We will read it and carefully make an evaluation according to our meritocracy standards; we will contact you if we are interested.

Can I organize an event in Paoul Testing Room?

Sure. Contact us: we will discuss about your idea and schedule a visit.

Can I organize a presentation of your shoes in my dance studio?

Yes, we will propose a presentation either online or in person, depending on the situation or the period.

I have a dance studio and I would like to sell Paoul shoes to my students. What should I do?

First of all, we will carry out an analysis, in order to figure out if there are already other Paoul resellers who meet specific and suitable requirements in the reference area. In this case, we can start a collaboration on more levels. Otherwise, if there are no suitable Paoul resellers in the reference area, we can directly collaborate with your dance studio.

RESELLERS

How will I be trained on Paoul products?

If you want to know a bit more about our training proposals, we invite you to read here or contact us for even more detailed information on Paoul Partner Program.

Can I resell Paoul shoes on my e-commerce?

Certainly. Contact us and let's discuss about it together.

Can I get free samples of Paoul shoes?

We generally do not provide free samples of our products.

I would like to become a Paoul reseller. What can I do?

First of all, read here. For further information, contact us.

THE COMPANY

I am a dancer. Can I be sponsored by Paoul?

Send us either your personal or couple artistic CV. We will carefully read it and evaluate your achievements with a meritocratic approach; we will contact you if we are interested.

I would like to work for Paoul. Can I apply?

Certainly, send us your CV directly to our general e-mail address. We will analyze your profile and contact you if we are interested.

I am a journalist and I would like to write an article about Paoul. Who can I talk to?

You can contact us whichever way you prefer and we will schedule a call.

I am a teacher and I would like to arrange a visit at your company with my students. Is it possible?

Sure. We are happy to organize guided tours and special events to visit our company in full compliance with safety measures for Covid-19. We kindly ask to contact us, in order to book your visit; in this way, we will be able to ensure the best organization; when we reach at least 15 participants, we will contact you to confirm date and time of the event. We request a symbolic contribution of 10 euro per person, so as to cover the expenses.

I would like to get support for my business opening. Is it possible to be advised in this respect?

Sure. Our Paoul Partner Program offers several advice services in relation to our products: from business strategy to the most concrete commercial aspects, there are many topics covered by our training.

Can I request specific learning sessions according to my business?

Yes. You will be supported while you place your first order, so as to make it efficient and in line with your customers. For more specific advice, you can request our Paoul Partner Program, which offers several opportunities for support and growth. To start with, we suggest reading here and then contact us, so that we can discuss and get into detail about your needs.

Does Paoul Academy organize training courses only once a year?

Before the Covid-19 emergency, Paoul Academy learning courses were held in person every year. Nevertheless, over the last months we take advantage of the tools offered by technology and the online world, in order to organize monthly webinars for our resellers. We hope that our courses and appointments in person will be back soon, but we will also frequently propose online updating courses.

How can I keep up with your news?

If you are on social media, you can follow us on Facebook, Instagram, LinkedIn: we update our pages with interesting and useful contents every day. If you like Pinterest, you can also find inspiration there and save the models of our shoes, which caught your attention. In our website, the section Paoul Gazette will display time by time the main news, special contents and detailed information. And, if you really do not want to miss anything, subscribe to our newsletter: every month, we will keep you updated about what is going on, besides providing advice, practical instructions and much more.

I would like to have more information about the history of the company. What should I do?

To start with, you can read our history step by step here. If you have more detailed questions, do not hesitate to contact us.

SERVICES

I do not live in Italy, but I would like to get advice from Paoul. Is it possible?

Of course. We can talk over the phone or take advantage from one of the digital opportunities, such as video calls.

Can I send you samples of my costume/ceremony dress, so that you can produce my shoes using the same material?

Sure, you can send us the samples. We will analyze the material to establish if it meets the resistance requirements for shoe production. If the fabric is not appropriate as it is too thin/fragile/unsuitable for manufacturing, we can propose a valid alternative, which will be as close as possible to the color, pattern or fabric consistency of your dress.

Can I adapt Paoul shoes to my scene costume through the Customization service?

Of course. If you have more specific needs related to your costume, we can also create custom-made shoes: a unique Tailored model which will only be yours.

What does the Maintenance service offer?

Thanks to our Maintenance service, we can repair some details of your Paoul shoes and enable you to carry on wearing them in complete safety, as you like.
In this page, you can find a detailed explanation of the range of services that we provide.

What does the size support service consist of?

We provide this service, in order to enable all customers to find the right size for their shoes, even when they have a peculiar foot shape.

ACCOUNT AND SAFETY

RETURNS

How can I request the RAN (return authorization number)?

You can contact us for your return authorization within 14 days after receiving your order.
Send us an e-mail at paoul@paoul.com, writing as the object “RETURN – ORDER N° [number of your order]”. In your e-mail, provide full details of the product (you can copy the full description on the label attached to the front of the box) and explain the reason why you want to return the item; After receiving our return authorization, you can pack the item.
Return your Paoul shoes in their original and complete packaging (box, folding tissue paper, fabric bag etc.) with a copy of the purchase invoice and the e-mail requesting the return.
We will book a free-of-charge pick-up from the address that you provided.

How can I return goods?

Contact us and ship back the product following our instructions.

DELIVERY

How will my order be delivered?

The courier will deliver it directly to the address that you provided.

Can I track the delivery status?

Of course: as soon as you receive your order confirmation by e-mail, your delivery will be handed over to the courier. In the e-mail confirming your order, you will find the tracking number, which enables you to track your Paoul shoes delivery status any time.

Can I change the delivery address after the order has been dispatched?

Yes, before having your item delivered you will receive an e-mail or a message from the courier, which will enable you to confirm or change the delivery address or choose to collect your parcel from a TNT/FEDEX POINT.

Do I need to sign something when I receive my order?

Yes, generally you do: when you receive the parcel you are usually requested to sign on a digital device, although it is not currently required due to safety measures for Covid-19.

Is there an insurance on my order? What happens if it gets lost?

We work with TNT/FEDEX, which are among the best international couriers. Don’t worry: we will take care of insurance activation if we believe that is necessary.

Which are the delivery costs and times?

Delivery takes from two up to seven days, depending on the destination country. Costs range from 10€ to 38€, according to the geographical area and the type of delivery requested (standard, express or cash on delivery). We suggest reading here for all details.

Can I request delivery to more than one address for the same order?

No: the courier only delivers to one address.

Are there any restrictions for some items?

No, all Paoul products are delivered without any issue.

Is it possible to request courier delivery for the product?

Yes.

ORDERS

When will my payment be charged?

Your payment will be charged according to your bank conditions. Your card will be charged when the transaction will be successfully completed. With regard to credit card, there might be some issues with the transaction if you exceed the credit limit or in case of expired credit card. Your bank will give you all the information you need regarding your card and the different options available for payment.

How do I know if my order or payment were successfully completed?

Once the payment has gone through with the method you prefer, the page will inform you when the purchase will be successfully completed. Then, you will receive an e-mail confirming your order and providing a summary of the purchased items as well as your order number.

Is it possible to change the currency?

No, all prices are in euro.

Are taxes and additional costs applied to catalog prices?

On the purchase page, you will be immediately displayed delivery costs and whether VAT is applied or not. For extra EU countries where VAT is not applied, there will be customs duties, which will be charged directly to the customer.

Which are the payment methods available?

You can choose your favorite method between:

  • bank transfer
  • credit card
  • PayPal
  • Stripe
  • prepaid cards
  • Postepay (for Italy)
  • Cash on delivery
I’m not sure about my size. What can I do?

We suggest you reading this page and download our size guide. Here, you can find detailed instructions on how to find the right size for each model and heel height.

PRODUCTS

How do I know if a model suits me?

You can go to a store and directly try on the shoes you like; alternatively, if you live far away or you are not able to visit us, you can request our support service via video call.

Are Paoul shoes resistant?

Definitely! They can last for decades!

Are Paoul shoes safe for the health?

Absolutely! Safety is one of our core values. We ensure it with absolute certainty due to our careful selection of materials, the strict observance of laws and the fulfilment of the excellence requirements established by the footwear tradition as well as the use of the latest technological devices (such as water-based glue, that we use for insoles, so as to provide the best transpiration).

Who designs Paoul’s lines?

Cinzia Pizzocaro is Paoul’s creative soul: she is Paolo’s daughter (the founder) who took the reins of her father's activity and began designing all collections. The creative process behind the product lines results from the cooperation between the production and commercial departments, which both analyze current trends and customer needs.

Where do production materials come from?

All our suppliers are exclusively Italian. We request them to provide the guarantee that all material processing (such as tanning and so on) is carried out in Italy.

Where are Paoul shoes manufactured?

They are manufactured in Saonara, a small city near Padua (a city of Northern Italy).

Are all the items from all collections available on the website?

Yes, on our website you can find all the products from all the updated collections.

How can I choose the ideal heel height for my dance shoes?

Good question! There are many factors that you should consider: the aesthetics, which is related to a person’s height or special needs concerning costume/performance/occasion; moreover, your safety, stability and habits. For instance, there are women who totally feel comfortable walking in 12 cm heels or those who do not feel safe in heels, which are higher than 5 cm. Our advice is to choose shoes that make you feel at ease and enable you to move lightly and nimbly. Rather than purchasing very high shoes and then requesting to lower your heels (we do not provide this service, as we know that it would compromise the whole stability of the shoes – basically, you would not be able to walk with them anymore), we suggest choosing heels, which are gradually higher than the ones you usually wear. Therefore, if your aim is to wear a 10 cm heel, but you normally use flat courts, you can start with 5 cm heels and then move to 8 cm shoes, depending on how you feel.

Which is the best way to take care of my Paoul shoes?

Follow the instructions that you can find here for shoe care and maintenance.

How can I get more information on the products?

Besides properly reading our website pages, you can contact us whichever way you prefer:
going directly to one of our stores, calling us, sending us an e-mail or writing in the chat. We will be happy to speak with you about our products!

COVID-19

Are Paoul stores open in this period?

Of course. Many Paoul resellers are open. As we noticed that many stores have currently changed their opening hours, we suggest directly calling or writing an e-mail to the reseller you are interested in, in order to make sure that it is open or schedule an appointment.

Can I contact the customer service?

Sure. You can call us from 9 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.. Also, you can send us an e-mail or use the website chat (it is active 24/7) and we can schedule a video call.
Alternatively, you can go to our store in Padua, which is open back-to-back from 10 a.m. to 7 p.m.

How long does delivery take?

Delivery time changes according to the item: if it is available in stock, its delivery will be immediate. Otherwise, if the product needs to be newly manufactured, you will receive it approximately within a month.

Can I return goods?

Yes, you can return all the items of our collections that you purchase online. Custom-made or customized products are not returnable, unless there are manufacturing defects.

Do you deliver your products to all countries?

Yes, we deliver Paoul products to all the countries covered by the international couriers with which we collaborate.

Can I safely place an order through the website?

Yes, in our factory all safety procedures are followed in full compliance with the law.

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