Charles

Customize this shoe the way you want

Would you like to make this model more special? Or do you need to adapt it to your morphological needs? Request a customization. We can customize the shoes you like, regardless of the collection they belong to, changing materials, colors, last, heel line or height, according to your needs to make them perfect for you.

Would you like to have more information about this service, get support or discuss with us about your needs? Contact us directly: we will be delighted to meet you!

paoul@paoul.com
+39 049 8790025
WhatsApp +39 347 9898430

Safe delivery everywhere in the world

We work with the most reliable couriers: TNT/FEDEX for Italy and international deliveries and the International Postal service for deliveries to Russia
. In the chart below, you can check delivery times and fee, according to your area.

If your purchase amount is over 350€ (VAT included), delivery costs will be free of charge. You will only need to use the discount code FREESHIP when checking out.

View shipment table

If you would like to return goods

If the item is not damaged and has not been used, you can contact us within 14 days after receiving the order for the return authorization, sending an e-mail to paoul@paoul.com. Write as subject of your e-mail “RETURN – ORDER N° [your order number][numero del tuo ordine]” and provide full details of the product (alternatively, you can copy the full description on the label attached to the front part of the box) and explain the reason of your return. After receiving the return authorization, you can return your item in the original packaging. We will book a free of charge picking up at the address you provided. There will be no charge for you: delivery costs and customs fees are at Paoul’s charge. The courier will send you an e-mail with the instructions; you will find in attachment the label to attach to your parcel, where there will be our address as receiver: Paoul Srl, Via Emilia Romagna 12, 35020 Villatora di Saonara (PD) – Italia. Print out the label and follow the instructions in the e-mail.
If the correct procedure was followed and the return is in line with what you declared, as soon as we receive the parcel, depending on your request either a refund will be issued according to the payment method used or the product will be replaced.

Different payment options, easy and safe

For your Paoul purchase, you can choose between the following payment options:

– PayPal
– Stripe
– credit card
– prepaid card
– bank transfer
– cash on delivery

Your account will be charged according to your bank conditions.
Your card will be charged when the transaction will be successfully completed.