Safe delivery everywhere in the world
We work with the most reliable couriers: TNT/FEDEX for Italy and international deliveries and the International Postal service for deliveries to Russia
. In the chart below, you can check delivery times and fee, according to your area.
If your purchase amount is over 350€ (VAT included), delivery costs will be free of charge. You will only need to use the discount code FREESHIP when checking out.
View shipment table
If you would like to return goods
If the item is not damaged and has not been used, you can contact us within 14 days after receiving the order for the return authorization, sending an e-mail to paoul@paoul.com. Write as subject of your e-mail “RETURN – ORDER N° [your order number][numero del tuo ordine]” and provide full details of the product (alternatively, you can copy the full description on the label attached to the front part of the box) and explain the reason of your return. After receiving the return authorization, you can return your item in the original packaging. We will book a free of charge picking up at the address you provided. There will be no charge for you: delivery costs and customs fees are at Paoul’s charge. The courier will send you an e-mail with the instructions; you will find in attachment the label to attach to your parcel, where there will be our address as receiver: Paoul Srl, Via Emilia Romagna 12, 35020 Villatora di Saonara (PD) – Italia. Print out the label and follow the instructions in the e-mail.
If the correct procedure was followed and the return is in line with what you declared, as soon as we receive the parcel, depending on your request either a refund will be issued according to the payment method used or the product will be replaced.
Rodica Bucuresti - Sector 1
Genuine elegance, beyond expectations
Paoul is more than a brand — it’s an experience. From the first touch, the product conveyed refinement and attention to detail. I chose it with my heart, but the reality exceeded even my highest expectations.
✔️ Outstanding quality – the material feels both soft and durable, with a texture that’s natural and luxuriously elegant.
✔️ Authentic design – just like in the pictures, if not even more beautiful in person.
✔️ Perfect fit – the size is accurate, and the style fits seamlessly into my wardrobe.
✔️ Smooth shopping experience – the website is easy to use, and the order arrived quickly.
✔️ Responsive and kind support – I had a small question and received a clear, empathetic reply in under 24 hours.
I wholeheartedly recommend Paoul to anyone looking not just for a product, but for a piece of wearable art.
Thank you, Paoul, for this quiet beauty that makes every day feel a little more special.
– Rodica