Customize this shoe the way you want
Would you like to make this model more special? Or do you need to adapt it to your morphological needs? Request a customization. We can customize the shoes you like, regardless of the collection they belong to, changing materials, colors, last, heel line or height, according to your needs to make them perfect for you.
Would you like to have more information about this service, get support or discuss with us about your needs? Contact us directly: we will be delighted to meet you!
paoul@paoul.com
+39 049 8790025
WhatsApp +39 347 9898430
Safe delivery everywhere in the world
We work with the most reliable couriers: TNT/FEDEX for Italy and international deliveries and the International Postal service for deliveries to Russia
. In the chart below, you can check delivery times and fee, according to your area.
If your purchase amount is over 350€ (VAT included), delivery costs will be free of charge. You will only need to use the discount code FREESHIP when checking out.
View shipment table
If you would like to return goods
If the item is not damaged and has not been used, you can contact us within 14 days after receiving the order for the return authorization, sending an e-mail to paoul@paoul.com. Write as subject of your e-mail “RETURN – ORDER N° [your order number][numero del tuo ordine]” and provide full details of the product (alternatively, you can copy the full description on the label attached to the front part of the box) and explain the reason of your return. After receiving the return authorization, you can return your item in the original packaging. We will book a free of charge picking up at the address you provided. There will be no charge for you: delivery costs and customs fees are at Paoul’s charge. The courier will send you an e-mail with the instructions; you will find in attachment the label to attach to your parcel, where there will be our address as receiver: Paoul Srl, Via Emilia Romagna 12, 35020 Villatora di Saonara (PD) – Italia. Print out the label and follow the instructions in the e-mail.
If the correct procedure was followed and the return is in line with what you declared, as soon as we receive the parcel, depending on your request either a refund will be issued according to the payment method used or the product will be replaced.
Different payment options, easy and safe
For your Paoul purchase, you can choose between the following payment options:
– PayPal
– Stripe
– credit card
– prepaid card
– bank transfer
– cash on delivery
Your account will be charged according to your bank conditions.
Your card will be charged when the transaction will be successfully completed.
Deborah
Sono molto comode e confortevoli
Jessica
I could not believe how quickly our custom shoes were made! Everyone at Paoul was so lovely, helpful, and accommodating. And the shoes are incredibly beautiful and high quality. Thank you all!
Marie
Des chaussures élégantes, un travail très soigné : parfait pour compléter une tenue XVIII. Je suis ravie de mon achat, une boutique à recommander ! Merci à Marta pour ses conseils !
Alice
Received my shoes today!
Great quality. Love the colour! Shipping took way too long from FedX.
Marie
Magnifiques chaussures personalisées en pearled pink leather, c’est un vieux rose nacré très joli. Merci pour les conseils avisés de Marta, toujours ravie après ce 2è achat je recommande vivement la boutique!
Talana
I just received my beautiful historical shoes and they are exquisite! They are beautifully made and perfect in every way.
Although I can continue with praises, for me the very best of all was the customer service I received from Gloria. I have never ever received customer service at this level, not in person in a shop, let alone online! Gloria you gave outstanding service and you are a wonderful asset to your company. If ever I’m in the area, I’m definitely popping in to say thank you in person!
Emilia
Ottime scarpe e ottima fattura. Indossate sono comodissime.
Danitta
Ottima qualità, vestibilità giusta. Venditore molto gentile, serio. Consigliatissimo 🙂
Elisabeth
Der Shuh ist wunderschon. Er koennte eine halbe Grosse groesser sein, obwohl mir normalerweise Groesse 39 immer gut passt.
Camille
Très bel ouvrage!!
De somptueuses chaussures qui corrispondent parfaitement à mes attentes et à l’époque associée. Je tiens à souligner le professionalisme et l’écoute du vendeur!
Un véritable plaisir.
(En revanche, je conseille de prendre une demi-taille au dessus).
Timna
Good quality and great design.
Karin
Quality is top: comfortable as sleepers
Perfect size
Good communication
Very happy!
Tanja
Die Schuhe sind sehr bequem und sehen hervorragend aus!
Ann
Great quality soft leather shoes and very pretty Great service. I will order again. Thank you. Ann
Emi
Beautiful product. Thank you for the heel-height customized.